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How to get a free Xbox 360 controller from Microsoft

by on April 11, 2011

[private]In this tutorial we will be showing you how to get a free xbox 360 controller from Microsoft. We cannot promise that it will work for all of you, or everytime you try, but it will work for some, if not most, of you guys. We tried this twice and it’s worked both times.
Please do not abuse this tutorial and call Microsoft everyday to get another controller.


A Phone
Microsoft’s telephone number (varies for every country)
Your Xbox 360 Serial Number


By now I’m hoping that you have the number to Microsoft in your country and your Xbox 360 serial number written on a paper. If you haven’t done this yet, please do before continuing.

STEP 1 ;; Calling Microsoft
Call Microsoft, and choose to be redirected to the Xbox section. Wait until a support staff member picks-up your call.

STEP 2 ;; What To Say
Now that you’re talking to the support member you need to tell him/her what’s wrong. You are going to say that your left/right stick on your controller is loose and that it doesn’t let you play correctly.
After a while they will ask you for the serial number of your Xbox 360 console – give it to them. If you haven’t ‘linked’ the console with yourself, they will do that while you’re talking. This means they will take your full name, address, phone and so on – but it’s not an issue.

After that, they will most probably say “Ok, we will send you a new controller to your address. We apologize for what has happened and we want to make it up to you” or something similar. This is good news.
…..If they ask you any other questions regarding your problem, answer them. Be polite when talking to them, it gives them reasons to send you the controller. Try not to stammer while talking to them either, it makes you sound nervous and they will know you’re lying.[/private]

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  • Rocket Spanish
    April 14, 2011 at 12:45 pm

    This is excellent. I come here all the time and it’s post like this that are the reason. :) Keep up the great work.


  • liljrSanchez
    May 18, 2011 at 7:45 am

    Lol I tried this and it actually works! >_<


  • antowine
    July 14, 2011 at 8:23 pm

    man this didnt work i try in they said i should go back to the person i got it from it like there one step a head of me or some thing help me man

    heeeeeeellllllppppp mmmmmeeeeee :-*(


  • Gtnkrnw
    October 15, 2011 at 2:53 pm

    This is so shit. Another way to do it is to call microsoft. Tell them that your controller keeps loosing its signal, even if you’ve changed the batteries.The Indian service will then ask you for your gamertag and all your house details.Give them to them. They will apologise for the problem and ask loads of quetions.If they ask questions like,where did you purchase it,dont tell them.Just Say that it was a gift.Next they will ask if they could email you a paper with all of the details of where you can send the controller for repair.

    Tell them to send it by post .After a few days you will receive the paper.Wait another week do not send your controller. Then after that week call them and tell them that you’ve sent the controller and you still havent received it back. After they will say that it isnt recorded on their records. After that tell them that you want to play your xbox and that you cant buy a new one. They will then sen you want. I AM THE BEST IN THE WORLD AT WHAT I DO.


  • Gtnkrnw
    October 15, 2011 at 2:59 pm

    Sorry For the spelling mistakes i was typing too fast.


  • Brandon
    November 12, 2011 at 1:31 am

    you wanna do all that just for a controller omg quit stealing and get a job!


    • Gtnkrnw
      April 10, 2012 at 8:06 pm

      I Agree with you Brandon “quit stealing and get a job” This message goes directly back to you why were you online and checking checking how to get a free controller,!!!!!!!!!!!,,,,actuately u know what no more mister nice guy
      F_U++C))))K u little arsshole U no What.
      When u stepped in to ur house u stepped on to a ciggarette and ur mom said who turned of the lights”””””” OHHHHHHHHHH PEEK.

      And u set ur house on fire and dialed 999 on the microwavee. NO OFFENCE FOR REAL ITS JUST A JOKE : )


  • Gtnkrnw
    April 13, 2012 at 7:10 pm

    sorry forgot to add you have to get the reffernece number ups normally take in your remote give them a ring and tell them a date to come when ur not at home the next day call them and ask them for the refference number or if this doesnt work file a complaint against microsoft (xbox center)


  • Gtnkrnw
    April 24, 2012 at 7:13 pm



  • omar
    June 5, 2012 at 3:26 am

    Damn man it didn’t work but thanks for the tip, but i tryed


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